The Honey Baked Ham Company

Man. I bought a ham for thanksgiving. Pickup was super easy, and customer service was great. I get home and the ham was overcooked and had barely any glaze. I had to make my own! I could’ve just bought a ham from the store and did it myself. The quality of food has really gone down and the price has gone up. Never again.

Decided I was having a lazy girls thanksgiving this year and I’d order the big meal this year instead of getting up at 4 am and being on my feet all day to feed our family. I’ve ordered Honey Baked Ham in the past for company parties so I knew their smoked turkey breast was juicy, sweet, and delicious! I was pleasantly surprised to see their holiday meal packages and they offered discounts for picking up early - sweet! The day of pickup they sent me reminders, with my QR code to scan upon arrival. I’m not sure what I expected when I arrived, but I was blown away by the level of service Honey Baked Ham employees showed. When picking up something as simple as food, service level expectations are standard, but they really Went to the next level. At the door, there was a lovely gentleman who asked if I ordered ahead or needed to purchase now so he can guide me into the right line. Once in line, there was another very nice and helpful employee who saw me gazing at their rum cakes and he was delighted to speak to me about the menu and we laughed over holiday plans. When I made it the counter the team was quick and efficient, I honestly forgot what I was there to pick up because everyone was so nice. They packed everything up and I was quickly on my way back home. Directions are clear on how to prep your already cooked thanksgiving meal, and it easily fit into my fridge and freezer. I’m so amazed at how much time I’m going to save this year, and excited at the idea of this being the first in many years of me actually getting to enjoy this special holiday with my family since I won’t be exhausted from a long day of cooking and cleaning. Thank you for elevating my family’s holiday experience this year Honey Baked Ham Company!

I work in the same parking lot and went in today for Thanksgiving sides and rolls, I was impressed with how they were running things fast service even if you didn't pre order, the 2 men working the door and just inside the door where welcoming and cheerful, the man working the end register by the exit was nice and all smiles it really made my day alot better. I was there around 10:30- 11am. I wish I could of got those rum cakes but that wasn't in the budget 😞.

Very busy as people were picking up food for thanksgiving, but staff were friendly and gave quick service. Items picked up were delicious with our thanksgiving meal. Will do it again next year.

Honey Baked Ham? More like Honey Baked DISAPPOINTMENT. I am extremely upset with this location. We PRE-PAID a ham for Thanksgiving, and never received the reminder voicemail that was allegedly sent for the day of pick-up. We forgot to pick up our ham at our scheduled time which I completely acknowledge is our fault. We remembered at 7:55 p.m. the evening before Thanksgiving and the store closed at 8:00 p.m. This location is closed on Thanksgiving. So, we drove like bats out of hell to the location and arrived at 8:03 p.m. My husband entered the store and was told that they would not give us the ham because "they would be one short for inventory". We pre-paid for this ham ($90.00), so why would that matter? Three minutes late, the night before Thanksgiving, store was still open, nine workers still inside, hams sitting on the shelf, workers walking around literally holding hams, door still unlocked, and they refused to give us the ham THAT WE ALREADY PAID FOR. What a heartless business. I like to imagine that a business, even if they are a chain, could still care about other people on a human level during the holidays, but I guess that was naive. Buy your ham somewhere else, or at the very least--use a different HBH location. These people don't care about you. Literally scrooge at the holidays.